To assist you further, please provide the following information:
1. What exactly you are trying to do?
2. Are you trying to uninstall the RealPlayer?
3. Which page you are trying to logout?
4. If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)
5. Did you receive any error messages?
6. What operating system are you using (Windows XP, Vista, 7, 8, 8.1, 10)?
The more specific you are, the better I will be able to assist you.
Note: I wanted to let you know that we have edited your original post to remove your phone number to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.