Cannot download videos/music. Have purchased RealPlayer Plus(cloud) 2x

William Haight

• June 14, 2016 15:40

I have purchased realplayer plus/cloud 2x. Every now and again it just "disappears" from my computer. I have mreal player here and it can play existing videos, but the ability to download new video or music content is gone. It has been missing for a few months now. How do I get that back?

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  Jason

  • June 14, 2016 20:58

  To resolve this issue, please follow the steps in this article:
  
  https://customer.real.com/hc/en-us/articles/204040433
  
  If you are still unable to download videos, please provide the following information:
  
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (Seehttps://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

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  Jaime Giron

  • February 06, 2017 00:20

  since I bought PLUS I have had a lot o problems. Now I can down load just 10% of the music videos. When the video start, the tab "download video" appears, but when I click on it, "no videos found ..." come up to the screen. Why should I pay more money for PLUS if that piece garbage doesn't work.

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  Viswanathan S

  • February 08, 2017 01:50

  Hi Jaime,

  I've sent a message to the email address associated with your account. Please respond and we'll go from there.

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  James Joynes

  • July 14, 2017 18:43

  When attempting to download video or music clips I receive an error message stating   ERROR   severity 3   error code 2147467259.  Real player icon is on my desktop but when I go to control panel it does not appear and when I attempt to download new one I get message that I have the latest version installed asking if I want to run new download over my existing program.  I choose yes but same problem appears after new download is finished.  my real player screen dropdown says I have latest software.  Please advise.   Thank you

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  Virgilio

  • July 17, 2017 14:54

  
  Our technical department is still working on this issue. Once the problem is resolved, we will send you an email with the instruction to follow.

  I have edited your post to remove your personal information. For your safety, please do not post your personal information.

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