Can not record from you tube

Jim Foster

• April 23, 2016 13:28

On April 9th 2016 you advised me to remove the free version of Real Player and install Real Player 16 which I purchased.  I can not record videos from You Tube now, whereas I could with the free Real Player version.  How come?  You recommend I use Real Times.  How do I get to Real Times if I have installed Real Player 16?  Help. Thanks Jim

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  Michell

  • April 23, 2016 15:00

  I see that you have upgrade to RealPlayer Plus 18. 

  In order to download videos, I recommend you update your RealPlayer software to the latest version. To do so, follow the steps in this article:

  https://customer.real.com/hc/en-us/articles/204040083

  Sign in to access the plus features by following this article:

  https://customer.real.com/hc/en-us/articles/204040653

  You can then attempt to download videos. 

  If that doesn't help, let me know. 

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