updates on realplayer

Clarence Reynolds

• June 27, 2016 22:27

I can not reach any one about my account.I have windows Vista. will someone please contact me!!!!! xxx-xxx-7xxx Thank you Clarence Reynolds

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• Official comment

  

  Maria

  • August 14, 2017 15:45

  Hello,

  If you receive 'Not connected to internet' error when signing in, please follow these steps: https://customer.real.com/hc/en-us/articles/204040753

  If I misunderstood the issue, please provide the following information:

  • What Operating System is installed on your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • What version of RealPlayer is installed on your PC? Here's how to check the version: https://customer.real.com/hc/en-us/articles/204039513
  • What steps do you follow and what difficulties do you encounter (or when does the program crash)?
  • Do you receive any error messages? What is the exact message that appears on your desktop?
  • Please send us screen shots showing the steps you follow and the results. To learn how to take a screen shot, please follow the steps from the article below: https://customer.real.com/hc/en-us/articles/204039473

  The more specific you are, the better I will be able to assist you.

   

   

   
• 

  Harry

  • June 28, 2016 00:02

  I've sent a message to the email address associated with your account. Please check your email.
  
  Note: I wanted to let you know that we have edited your original post to remove your phone number to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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  Thomas Curry

  • August 13, 2017 19:59

  I cannot get updates because I receive messages stating that real player is not connected to the internet. My internet is connected but I still receive those messages that it isn't connected.Does real player have a separate connection? 

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