RealTimes won't load on either computer

Bruce Josephson

• May 07, 2016 16:45

I recently added RealTimes to this computer,  At first it looked fine, now having problems with laptop, and not able to sign in on this computer.  On laptop now saying it is incompatible.  I removed realtimes from this computer as recommended, and reloaded but still does not allow me to login.

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  Viswanathan S

  • May 07, 2016 18:20

  There are a few different reasons why a customer may not be able to log in.
  
  If you receive a "Not connected to internet" error, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204040753
  
  If you receive a "Currently not connected" error, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204043323
  
  If a blank page appears instead of sign-in box, then try the steps in this article: https://customer.real.com/hc/en-us/articles/204040673
  
  If none of these suggestions helps, please write back to us and provide the following information:
  
  

  • What operating system are you using (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  • What exactly happens when you try to sign in?
  • Did you receive any error messages?
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)

  The more specific you are, the better I will be able to assist you.

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