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 I did receive a reply some time ago but still don't know where I am heading!!  I can log in to my "plus" account and Cloud which apparently is plus 16.   This doesn't seem to be giving me much as cloud say its full {to which I deleted most}.  Should I upgrade to 18 and then what do I end up with ??? Am I supposed to join Real Times  and delete Cloud ??  I really don't know where I am at,  I really want a program that I can put a movie on disc or memory stick and also have the option of CD.  Then I want to make RP the preference.  Before I was able to ring so now I need some detailed advice per email.  Please reply,  many thanks Terry Brown

Terrence Brown

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Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. If an email exchange is not able to resolve the issue quickly, we may offer an outbound call.

You have 1.13 GB of free space in your Cloud account. To prevent the videos you download on your PC from being automatically uploaded to your Cloud storage, you can uncheck the "Upload all the videos to RealCloud" option in the Downloader:

1. Click the Windows Start menu at the bottom left of your monitor screen.
2. Select All Programs.
3. Click the RealNetworks folder to open it.
4. Click on RealDownloader.
5. At the bottom left of the Downloader window, uncheck the option to "Upload all the videos to RealCloud."

NOTE: If you are unable to uncheck the option, please sign in to your account and then follow the instructions. The option is tied to your account, so you need to be signed in to set this preference.

Please be aware that RealTimes doesn't support copying to and fro from external storage devices. If you still would like to download RealTimes, you can download it from:

Current plans available with RealTimes:

A one-time purchase of RealPlayer 18 Plus unlocks the ability to play and burn DVDs, burn MP3 CDs, clean your music library, and create Story montages of up to 3 minutes using a greater variety of effects than in the free version, as well as other features. Click here for the full list of Plus features.

A monthly or annual subscription to RealTimes Premium unlocks the same features as RealPlayer Plus, as well as 25 GB of private Cloud storage space for your photos and videos. An Unlimited subscription to RealTimes provides unlimited private Cloud storage space and allows you to make longer Stories with even more effects, as well as the ability to create up to 3 additional accounts for family members at no additional cost. Read more about Premium and Unlimited features and pricing.

Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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