can't trim

Try performing a clean uninstall and re-install the RealPlayer. To do so, please follow the below article:

https://customer.real.com/hc/en-us/articles/204040013

If you are still unable to trim, please provide the following information:

• Are you able to play those files?
• Did you receive any error message? What does it say?
• What is the file format?
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

I'm trying to trim a video that I've converted to both Quicktime and MP4 formats.  They play in both formats, but when I try to trim, and I get a Parsing Error message saying the file isn't supported.  What should I do?

Alan,

To resolve this issue, install the following codec:

K-Lite: http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

If that does not help, try uninstalling and re-installing of RealTimes. To do this, follow the link below:

https://customer.real.com/hc/en-us/articles/204040013

If that doesn't help, please provide the following information:

• What is the file format?
• What is the source of the file?
• Is this happening to all files or just with a particular one?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.