
To resolve this issue, please follow the steps in this article:
https://customer.real.com/hc/en-us/articles/204040623
If you are still unable to download videos, please provide the following information:
• Are you able to see the "Download This Video" option?
• Did you receive any error message? What does it say?
• Is this happening to all videos, on all sites or just with a particular one?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?
The more specific you are, the better I will be able to assist you.
Please let us know the progress.