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Hi, Yesterday I had a problem with my real player 16 and after following online advice here I have purchased real player 18 by mistake.
I have spoken to PayPal regarding my error and they advised me to ask you for a refund. When I first spoke to PayPal (15 minutes after I made my error) they said I hadn't been charged and seeing as my old real player had not been updated (I didnt get the upgrade) i wasnt too worried. However i notice today I have been charged £17.50.
I now have no real player at all. I have lost my real player 16 as it has disappeared and I have no real player 18 either (even though I've been charged). Please could I have my real player 16 back and a refund for my unwanted real player 18.
I apologise for any error on my part, I trust I will be refunded.
The PayPal transaction number is. 7RB67404DY297542
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