Unable to open Realplayer Program

Kas Powell

• November 20, 2016 17:33

 I cannot open my realplayer downloader in Chrome. It works fine in Internet Explorer. I attempted to open the program to check for updates. Each time it attempts to repair the database... then it crashes. I think I need to just do a reinstall however; I do not have my serial number... Can I just do an update and if I do will it keep my serial? If I have to re-enter my serial this could be a problem (since I don't have it recorded).

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  Naga

  • November 21, 2016 00:36

  In order to troubleshoot this issue effectively, I will need you to provide the following information:

  • What is your Operating System (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  • What version of RealTimes/RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513).

  The more details you provide, the better I will be able to assist you.

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