RN Support
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Recent activity by RN Support-
Official comment It sounds like you need assistance from GameHouse customer support. You've reached the RealTimes support team. We are both divisions of RealNetworks, but operate separately. Please visit http://sup...
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Official comment We have a known issue with Roku and that is why you are not able to play your content on Roku. Unfortunately, this won't be fixed as there is no development work on the Roku app. It should, however...
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Official comment This can happen if either the file is corrupted or not a compatible file with RealPlayer. Please remove that specific video from your library and restart RealPlayer. If it is happening on any video...
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Official comment I've sent you an email. We'll take it from there.
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Official comment Hello, How can I help you?
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Official comment If you received an email to update your billing information, it is possible our payment processor was not able to charge your credit card on file. Please follow the instructions from the below link...
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Official comment We don't offer phone support anymore. I've sent you an email. We'll take it from there.
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Official comment Please follow these steps to resolve your issue. https://customer.real.com/hc/en-us/articles/204043323--Currently-not-connected-to-RealTimes-RealPlayer-Cloud-
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Official comment I've sent you an email. We'll take it from there.
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Official comment If you are getting this message, it is most probably because the file format you are trying to burn is not compatible with RealPlayer. Please convert the file to a MP4 format and try to burn. Note:...