RN Support
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Recent activity by RN Support-
Update RealPlayer 20/20 Software
How can I update to the latest version? Updated software is available to all RealPlayer customers with Windows operating systems. By using the most recent version, you will have the latest program ...
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Downloading Audio Only* in M4A
Want to download audio only* in M4A format? When choosing to download Audio only, the files will be downloaded as MP3 files. There is also the ability to download audio only files in M4A format. To...
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How do I merge People?
I see 2 or more faces of the same person. How do I keep just one? If you are seeing 2 or more faces of the same person in the People tab, you can merge faces. Open RealPlayer. Click People tab. M...
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Cancel subscription or free trial on Android device
How can I cancel my subscription from my Android phone or tablet? If you purchased a paid membership or signed up for a free trial through Google Play: Go to play.google.com/store/account. Find t...
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How can I tell what version of RealTimes (RealPlayer) I have on my PC?
1. Open the application and click the application logo in the upper left. 2. Click Help, then About RealPlayer or About RealTimes. 3. In the About window, look at the second line from the top. In ...
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Windows Security - Unable to use features of RealPlayer
Many features in RealPlayer are not working If you have enabled Controlled Folder Access in Windows Security, please note that RealPlayer will not work properly. Many features in RealPlayer may be ...
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Unable to download videos from Discover tab?
I was able to download videos from the Discover tab but not anymore. Ever since Microsoft stopped supporting Internet Explorer, we had to make changes to update our software to be compatible with E...
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How do I remove people I don't want in People tab?
I see some faces that I don't want in the People tab. How can get rid of them? If you don't want some people in the People tab, you can remove them. Open RealPlayer. Click People tab. Select the f...
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Uninstall and reinstall RealPlayer 20/20
How do I completely remove RealPlayer from my PC, then reinstall it? NOTE: RealPlayer 16 and RealPlayer Cloud are no longer available for download and cannot be reinstalled. Customers running Windo...
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Creating photo collages
Can I combine several photos into a single collage image? Yes! Here's how: 1. In the RealTimes app on your device, tap "+". 2. Tap Collage. 3. Select two or more photos. (The maximum is nine.) 4. T...