RN Support
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Recent activity by RN Support-
Creating your own Stories
Can I create my own Story in RealTimes? Yes, you can create your own Story on Android and iOS devices, and with the PC RealTimes application. 1. In your Library (Photos, Videos, Recent Activity, or...
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I downloaded a 8k video but the video doesn't play well.
What are the system requirements for viewing 8K content on a PC? To play 8K content on a PC, you need an 8K monitor, a high-end GPU (like NVIDIA RTX 3090), a powerful CPU (Intel i9 or AMD Ryzen 9),...
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RealPlayer Mobile - Unable to connect to PC
Why does my RealPlayer Mobile not connect to my PC? Seeing "Failed to connect to PC" If your firewall has blocked any components of RealPlayer during the installation process, you may run into co...
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RealPlayer - Mobile Access (Preferences)
What is Mobile Access? Mobile Access allows the RealPlayer Mobile app to access videos in your RealPlayer PC library. With Mobile Access, you can stream videos from PC library and transfer videos t...
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How do I manage Indexing?
How to change how RealPlayer indexes my videos? You can change the way RealPlayer indexes your videos. RealPlayer can be configured by going to Preferences. 1. Open RealPlayer. 2. Click RealPlaye...
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Update RealPlayer 20/20 Software
How can I update to the latest version? Updated software is available to all RealPlayer customers with Windows operating systems. By using the most recent version, you will have the latest program ...
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Downloading Audio Only* in M4A
Want to download audio only* in M4A format? When choosing to download Audio only, the files will be downloaded as MP3 files. There is also the ability to download audio only files in M4A format. To...
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How do I merge People?
I see 2 or more faces of the same person. How do I keep just one? If you are seeing 2 or more faces of the same person in the People tab, you can merge faces. Open RealPlayer. Click People tab. M...
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Cancel subscription or free trial on Android device
How can I cancel my subscription from my Android phone or tablet? If you purchased a paid membership or signed up for a free trial through Google Play: Go to play.google.com/store/account. Find t...
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How can I tell what version of RealTimes (RealPlayer) I have on my PC?
1. Open the application and click the application logo in the upper left. 2. Click Help, then About RealPlayer or About RealTimes. 3. In the About window, look at the second line from the top. In ...