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  • Comentario oficial
    Milena

    To resolve the issue with the video playback in RealPlayer, first please make sure your Plus features are enabled. To enable them, you need to sign in as explained here:

    Signing in to RealPlayer

    Once you've installed the additional components, try playing a video again. If the issue persists, please try the solutions from this article:

    Sound plays but video is blank, frozen, or distorted

    If you are still having trouble after following the recommended steps, please let us know the format(s) of the video(s) you are getting a black screen with, so we can assist you further.

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