Latest Upgrades
When I purchased my Real Player Premium it said One Time Price.I purchased it at 39.95.Now are you telling me that you're stopping my current edition from working unless I purchase your upgrade at 39.99?I make use of the presently available features on the version I purchased.Just what is happening exactly? To my understanding, I already paid for Real Player Premium at what was supposed to be another one time price.Explain this to me because I actively make use of my downloaded videos, Music,etc and don't want to loose them?Money is tight now.By the way is there some kind of deadline by which this must be taken care of.Please get back quickly.Thank You!
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We see that you have an active RealTimes Premium (Annual) plan. This is a yearly subscription that renews automatically on 23rd October each year. If you are being prompted to upgrade, it means that you are not signed in. Signing into RealPlayer will activate your paid features. Here are instructions to sign in:
https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
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