STILL NOT Working right!

Jim Harley

• 23 de enero de 2018 14:15

I followed supplied "answer" below. Real-downloader still intermittent and very "buggy". Sometimes quits and needs restart. Will not support multiple downloads anymore.

I am signed in, per the instructions.

Please Refund and supply link to OLD version that works correctly.

Previous thread:

NOT WORKING

I have purchased the $27 upgrade to Real-player / Realdownloader and installed the program.

 

It does not download any faster.

The Realdownloader often has the "Upgrade" banner appear across the download screen.

The real-player keeps popping up with the "Upgrade" nag screen.

Downloader will initially download 2 items at a time, but will then go back down to 1.

Downloader will usually stop any downloads after about 5 downloads.

A previous version I had would download several at a time. Not sure if it was a "free" program from long ago or one I had purchased. It also allowed for individual (multiple) download pause.

 

I have tried re-installing the program.

I have rebooted the pc several times.

Realdownloader version shows: 18.1.10.217

 

What did I pay for?

Can I revert to the "very" old program that allowed multiple downloads without nags or freeze-ups?

Jim Harley  January 15, 2018 08:51  Share

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Official comment

You will need to sign in with the email address you used to purchase RealPlayer/RealDownloader.

Here are instructions to sign in: https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

0

• Comentario oficial

  

  RN Support

  • 26 de enero de 2018 23:13

  We don't have the older versions anymore. As requested, I have refunded your purchase of RealPlayer Downloader Express in the charge of $27.05.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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