Help with Realplayer upgrade

George SAWENKO

• 12 de julio de 2018 01:45

 

 

For a period of time on my relatively new Windows PC I have been using your free version of RealPlayer.

 

 A couple of years ago, on another now decommissioned PC, I installed RealPlayer Plus and it worked fine.

 

My question now is: how do I go about upgrading from this free version to the latest Premium version on my current computer.

When I tap on ‘Upgrade to Premium’ I am told I already have (RealPlayer Plus) and I can’t proceed any further.  unfortunately its not on my present PC.

How can I install your software upgrade? Is there a cost for going to Premium?

 

Please help.

 

Regards,

George Sawenko.  

 

0

• 

  RN Support

  • 18 de julio de 2018 22:19
  • Editado

  You need to sign into RealPlayer with the email address that you created this post to activate your Plus features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  You don't have to pay again.

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