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Trouble downloading videos

Hi, once again I'm having the same trouble downloading videos. I've re-started Real Downloader 3 times, and have gone to Command Prompt but after going through the steps it tells me ' Unable to Download New Version' Please help, thank you.

Liz Cron

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to resolve the issue, Please follow these instructions:

If the issue persists, please uninstall and reinstall RealPlayer by following the steps below:

  1 - Uninstall the program by following the instructions from this article:
  2 - After uninstalling RealPlayer from the Control Panel, please delete the application folders. Here's how:
  3 - Reboot your computer and reinstall RealPlayer. You can install the current version by going to:

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