I've Tried All The Suggestions From Previous Posts, Still Not Able To Download

Frank Mendoza

• 1 mai 2017 10:08

Although this is my first post I'm going to skip and give my info because I have tried all the other suggestions (Delete and reinstall, select video quality man., change output location, restart Real Downloader) and i'm forgetting some of them i'm sure, but I still cannot download videos from YouTube.

So a few days ago I downloaded RealPlayer Plus and I was able to download many videos from YouTube, this worked for about 2 days and then it stopped working, the "Download This Video" tab began to say what its saying to everyone else "No Videos To Download On This Page".

After fiddling with all the suggestions iv'e been able to download maybe two vids. since then, anyway heres my info: (1) RealPlayer Ver. 18.1.7.344, (2) Chrome Ver. 58.0.3029.81, (3) FireFox Ver. 53.0.(32-Bit), (4) Internet Explorer Ver, 11.1066.14393.0, and (4) Windows 10 64-Bit, with antivirus Kaspersky Total Security, Grateful for any help.

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  Virgilio

  • 1 mai 2017 15:37

  Please make sure you have removed RealPlayer correctly before you install the latest version. Here is how to do it: 

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows 
  
  IMPORTANT: Make sure you delete the application folders as described here: https://customer.real.com/hc/en-us/articles/220342848
  
  Restart your computer and install RealPlayer by clicking here: http://www.real.com/
  
   Now you can try to download your videos.

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  Frank Mendoza

  • 2 mai 2017 08:25

  Thanks for getting back to me so quick but unfortunately when trying to download video it still says "No Videos To Download On This Page."

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  Virgilio

  • 2 mai 2017 10:35

  Please try the steps from the link below:

  https://customer.real.com/hc/en-us/articles/204169018--No-videos-to-download-on-this-page-

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  Frank Mendoza

  • 2 mai 2017 13:03

  I am able to download the test video on Chrome & Explorer but still not able to download music videos on Youtube, so i did open videos through RealPlayer like you suggested and the option to "Download This Video" does appear however after clicking the tab to download i get the message "Unable To Download This Video.

   

  I'm curious as to why when i first downloaded the app. (RealPlayer) i was able to download every single music v on YT that i chose there wasn't even one video that i was denied, i probably downloaded 25 to 30 of them, anyways waiting for next response.

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  Virgilio

  • 2 mai 2017 13:10

  Please try the steps from the link below:

   

  https://customer.real.com/hc/en-us/articles/235180047--Unable-to-download-error-when-downloading-videos

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  Frank Mendoza

  • 2 mai 2017 23:38

  Still Unable to download, still says "Unable To Download This Video?

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  Virgilio

  • 3 mai 2017 11:09

  1- What could happen is that the program was not re-installed properly after the updates. Please run Microsoft FixIt to remove RealPlayer and all its files by clicking on the link below:
  
  https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed
  
  2- Install RealPlayer in safe mode as described here: https://customer.real.com/hc/en-us/articles/231760587--Something-has-gone-wrong-while-running-msiexec-
  
  3- Now try to download your videos and let me know the outcome.

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  Frank Mendoza

  • 8 mai 2017 08:32

  Sorry i haven't posted, so i was trying the last suggestion installing the app in "Safe Mode" and after clicking the promp to restart the system for Safe Mode my PC never started up broke down, system crashed so I've been dooing  all the fun reinstall stuff,  please dont close/end this post I'm almost done with prepping my new PC, maybe RealPlayer will run smooth with this one, will post later today, thanks. 

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  Virgilio

  • 8 mai 2017 16:00

  Please let us know if you need any assistance. 

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  Frank Mendoza

  • 9 mai 2017 15:58

  Good news so far, the PC is up to date and ''Download This Video'' works, I think my antivirus software was blocking the app., anyways thanks for all your time and all your suggestions.  

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  Virgilio

  • 10 mai 2017 09:18

  Glad to hear it is working. Should you need more help, please let us know.

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