Real Player 18 Plus

Diane Reynolds

• 14 janvier 2021 23:05

When I try to upgrade to Real Player 18 Plus this is what I get.           We believe you are already a member of the following service, so we removed it from your order:

RealPlayer Plus

If you believe we are in error on this matter, please visit customer service.           

But, as far as I can tell,  I don't have it

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  RN Support

  • 21 janvier 2021 00:27

  We see that you have a cancelled RealTimes Monthly plan under your email address. Though cancelled, it will be still active until the end of the billing cycle which is on 2/13/2021. This is the reason you are not allowed to purchase again as you have the Plus version still active. You will be able to purchase RealPlayer Plus on 2/13/2021. Until then, you can continue to use the paid features. Please let us know if you have additional questions.

   

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