Can't reach previously downloaded videos

Thomas Tjerneng

• 14 mars 2018 13:48

I have many years ago bought the RealPlayer Plus and downloaded many videos from Youtube. Later I got some kind of update which I installed. After that I could no longer find the downloaded videos. Now I wonder if they got deleted or if just RealPlayer does not show the links.

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• Commentaire officiel

  

  RN Support

  • 15 mars 2018 23:23

  All your files should still be stored in your PC. Please scan for media and them back to your library. Here are instructions on how to do that.

  https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

   
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  Joel P. Ritz

  • 14 mars 2018 23:08

  I notice that all complaints about Real Player service don´t show a reply from Real Player customer service dep´t. but show a space for subscriber  comment . So is Real Player a real entity or just some cyberspace void ?

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  RN Support

  • 15 mars 2018 23:26

  Joel,

  I represent RealNetworks and I answer the support forums.

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