realpayer has stopped working in windows 10

Ian Speed

• 26 octobre 2018 16:47

I cannot play any of my downloaded video clips on realplayer,i have uninstalled and re installed but still no joy the screen just freezes and when I close the window from the taskbar I cannot reopen realplayer unless I reboot

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• Commentaire officiel

  

  RN Support

  • 26 octobre 2018 19:31

  To resolve your issue, please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will need to recreate them.

   
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  Dan Burns

  • 26 octobre 2018 18:18

  same problem here also please help

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  Ian Speed

  • 27 octobre 2018 07:37

  still no joy when re installing realplayer the installation goes ok but when asked to install additional software meaning the playpack the installation process cuts off before the end

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  RN Support

  • 29 octobre 2018 20:39

  Ian, 

  We sent you an email. We'll take it from there.

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