RealTimes Premium

Paul Eggett

• 1 novembre 2018 15:25

When I open Downloader 5Mbps Download Speed rather than Unlimited is indicated. "Upgrade to Premium" is orange highlighted. When I click "Sign In" a blank dialogue box opens which is unresponsive.

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  RN Support

  • 1 novembre 2018 17:58

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted and sign into RealPlayer.

  If the issue persists, please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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