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RealPlayer Downloader Xpress DOES NOT WORK

RealPlayer Downloader Xpress does not work.  When I click on "download speed > unlimited" I receive a pop-up window asking me to upgrade.  I tried uninstalling the free version on my desktop and on my laptop computers and reinstalled the app on both.  The same thing happens - I do not receive Xpress downloads.
Carlos Huff

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