audio only no video

Rick Tribby

• 22 giugno 2017 22:42

real player was working fine until i purchased the upgrade. I now have no picture but the audio is clear. I went through the troubleshooting guide but it didn't help.

I'm running windows 7 home premium with service pack 1

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• Commento ufficiale

  

  Milena

  • 23 giugno 2017 10:19

  To resolve this issue, follow the steps from: Sound plays but video is blank, frozen, or distorted

  If the issue persists, try installing the additional codec packs listed here: 'Unsupported file type' error

  If none of these helps, please specify the format(s) of the videos you are having the issue with, so we can investigate further.
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  Stephen Cicero

  • 7 giugno 2020 14:42

  None of the suggested fixes made any difference AND right clicking on the RealPlayer icon did NOT reveal a properties button. I just reinstalled Realplayer after a clean reinstall of Windows 10, and it worked fine until I logged in and changed from the trial version to my subscribed version. I have not changed any hardware except the Boot SSD. ALL types of video (wmv, mpg mp4, flv. etc. play with audio only. No video. My video adapter is a GeForce RTX 2060.

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  RN Support

  • 8 giugno 2020 21:52

  Stephen,

  Please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/360033213614-See-video-but-can-t-hear-sound-No-Audio-

  If the issue persists, please open a new forum post as this is a very old one.

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