Why do I receive an "Unsupported file type" error message in RealPlayer/RealTimes?
This message means that RealPlayer/RealTimes could not recognize a file that you tried to access.
Having trouble playing WEBM files? Click here for help.
By default, RealPlayer/RealTimes can play RealAudio, RealVideo, and MPEG files. For a list of supported file types, visit the Media Types page in RealPlayer Help. It can also play other media types if the appropriate plug-ins and codecs (compression/decompression systems) are installed.
However, RealPlayer/RealTimes cannot play files that your computer does not recognize. To install the codecs required for your system to recognize other types of files, download and install the media player or its codec package that was originally designed to play back that media.
To install these free codecs for your system, choose one from the following list of media players with commonly-used codecs:
Combined Community Codec Pack: To play MKV files, download the Combined Community Codec Pack.
Windows Media Player: Visit Microsoft's free download site.
DivX codec: Download the DivX Plus Codec Pack.
K-Lite codec: Download it here.
Once the codecs are installed, RealPlayer Plus customers and RealTimes Premium or Unlimited subscribers can use the Universal Media Playback feature to play all supported media types with RealPlayer.
To enable Universal Media Playback:
1. Open RealPlayer/RealTimes.
2. Click the RealPlayer logo, then Preferences. The Preferences dialog opens.
3. In the "Category" area under Content, click "Media Types".
4. Place a dot next to "Make RealPlayer my Universal Media Player".
5. Click OK.