refund request

Derek Taylor

• 11 aprile 2017 13:46

I am requesting a refund for the purchase of real player plus I recently made. I am very disappointed with the program. My real player doesn't burn dvd's that will play on my home device. The real player also doesn't play my videos correctly. It also took over 2 and 1/2 hours to burn a disc. That's incredibly slow for a paid dvd burning program.

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  Viswanathan S

  • 12 aprile 2017 01:47

  I've sent a message to the email address associated with your account. Please check your email inbox.

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  null null

  • 21 marzo 2019 14:30

  I am asking for a full refund because since I have bought the Real Plus, you never gave me any access - It means the program wasn't available when I tried to use it. You can check it for yourself I never had logged on the Real Plus.

  Many thanks.

  I look forward to receiving a full refund, please.

  Kind regards,

  Eugene D'Rozario

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  RN Support

  • 22 marzo 2019 17:50

  You purchased RealPlayer Plus under edrniren@gmail.com. You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  We are unable to refund your purchase as it was purchased a year ago on 3/15/2018. In addition, we don't monitor usage so we have no way to know if you are using the product or not.

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  Mario Zeaiter

  • 28 dicembre 2019 23:35

  Hi

   

    I like to get a refund the real player is not working in my browser.

   

  Thanks

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