Google Chrome not showing RealPlayer extension

Glyn Roberts

• 21 febbraio 2021 10:36

I have downloaded RealPlayer in Windows 7. Google Chrome does not show this in the extensions section, and no RealPlayer download tab shows when I want to download videos from You Tube. It works fine in Internet Explorer but not in Google Chrome. I have reinstalled Chrome. Any ideas please.

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  RN Support

  • 22 febbraio 2021 22:24

  You will not see the same settings as your Internet Explorer. And, it works differently with Chrome. You will see the Downloader button show up on the top of the browser and not on the top right corner of the video as you see in Internet Explorer. Here are some instructions.

  https://customer.real.com/hc/en-us/articles/204040623-Using-Download-This-Video-in-Google-Chrome-Edge-and-Firefox

   

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  Glyn Roberts

  • 23 febbraio 2021 20:53

  There is no downloader button showing in chrome, and realplayer is not showing in the chrome extensions.

  -1
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  RN Support

  • 23 febbraio 2021 22:57

  It is possible your Downloader may be disabled in the startup.

  To check if your Downloader is not disabled, please follow these steps.
  
  1. Open Task Manager.
  2. Click on Startup tab.
  3. Look for RealDownloader and all other Real components and make sure they are set to "enabled".
  4. Click Task Manager,
  5. Restart RealPlayer and open a browser.
  
  Please let us know if that helped. If the issue still persists, please let us know which firewall program you are using.

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  Glyn Roberts

  • 24 febbraio 2021 20:52

  I am using Norton Life Lock (Norton Utilities and Norton Security.

  I have checked the Task manager but RealPlayer/RealDownloader is not shown. I have turned off all security & firewall but the program still does not show when playing videos. I do have a message that says RealPlayer.

  I do now have the following message: REAL DOWNLOADER HAS STOPPED WORKING:

  Problem signature:

    Problem Event Name:                         APPCRASH

    Application Name:                              recordingmanager.exe

    Application Version:                           18.1.20.206

    Application Timestamp:                     5e5fefd5

    Fault Module Name:                           rpsharedcomponents.dll

    Fault Module Version:                        18.1.20.206

    Fault Module Timestamp:                  5e5fef85

    Exception Code:                                  c0000005

    Exception Offset:                                0002a418

    OS Version:                                          6.1.7601.2.1.0.256.48

    Locale ID:                                             2057

    Additional Information 1:                  0a9e

    Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

    Additional Information 3:                  0a9e

    Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

   

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  RN Support

  • 24 febbraio 2021 21:01

  Glyn,

  We sent you an email. We will take it offline. Please respond to our email.

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