Unable to download any videos
For the last few days I haven't been able to download any videos. I'm using version 22.0.4.304 of Realplay. Can you look into this, please.
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Could you also provide us with a sample URL that you are unable to download and the web browser you are using?
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Thank you for your prompt reply. I've tested download attempts on both Microsoft Edge and Firefox web browsers and can't even download the video on Youtube that your guidance website offers as a test https://www.youtube.com/watch?v=i1zPf2whpes
I don't know if it helps, but in the last few days I have downloaded a Windows update?
Thank you for looking into this for me.
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RN Support I am not having any issues downloading from YouTube, but I cannot download from Facebook. I always download our church services and today no matter what I try to get from FB it says "Realplayer cannot download videos from this page." I attempted downloading on both Firefox and Google Chrome.
I had the issue before upgrading to 22.0.4.304, so I upgraded. I did get an error that "Premium Services could not be installed." I rebooted and tried checking for updates, and it says I can't connect to the server and to check my internet connection. I'm obviously connected or I wouldn't be able to post this.
I'm using Windows 10 with the latest updates. My PC won't go any higher than 10.
The video I'm trying to download is here:
Thanks,
Mathis...
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Mathis,
Facebook made major changes on their end so you can't download from Facebook at this time. We don't control how websites manage their content so at this time you will not be able to download from Facebook. However, our engineers are looking at it.
With regards to your "can't connect to server" message, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted. If the issue persists, please let us know.
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Stephen,
Can you also overinstall RealPlayer, restart your computer and try again?
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Thank you for your update guidance, but I regret to say that 'over-installing' Realplayer has not solved my problem of not being able to download videos from any website.
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Since that step didn't resolve your issue, something else must be going on. We've sent you an email. We'll take it from there.
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