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unable to use realplayer plus 16

When I paid for Real Player plus 16, I paid for life time access. I cannot use it now that you have updated ever thing. I can't even call and talk  to a tech to help me.  So far I have paid twice .I don't have a money tree growing out back. My download button is there and than its not. When it is there, I can't download anything. I have tried everything I know of and I also have tried the support page. So where do I go from here? What happen to my life time access and support when I paid the first two times. How am I going to fix it, so I can use it. Do I have to pay ever time you change something?

                                                                                    Very Unhappy Customer

 

sherry smith

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We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

We always recommend using our most current version, which is RealTimes.  In the following article you can find out more information about our latest RealPlayer Version:

https://customer.real.com/hc/en-gb/articles/204336888-What-is-RealTimes-

The most current version is RealPlayer with RealTimes, available for customers on Windows 7 and higher (or Mac OS X 10.10 and higher).

You can always download the free version and utilize the download video feature which is free. 

Note: Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. If an email exchange is not able to resolve the issue quickly, we may offer an outbound call.

Anjan Kumar Hazarika 0 voti
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