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Update to an update

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5 commenti

  • Viswanathan S

    I understand that you have some issue with RealPlayer and need help; however, the exact nature of the problem you are having is not clear to me.

    Before I can help you, I will need some more information. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better I will be able to assist you.

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  • Norman Moore

    There's a new update that I did not purchase because I've already updated 2x before and now I can't use the delete duplicate options or make cds

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  • Arvin

    When you originally purchased RealPlayer Plus, you purchased version RealPlayer 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. 

    In this case, if you installed the latest version of RealPlayer, you will not be able to access the Plus features like deleting duplicates, DVD burning etc., I suggest that you follow the steps provided in the below article:

    https://customer.real.com/hc/en-us/articles/204043263

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  • Mohammad Fairuz Mohd Yusof

    agree. this irritates me too. dont update, once you update, whatever you have paid for will be lost. scam

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  • Real CS

    Mohammad,

    We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

    If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

    https://customer.real.com/hc/en-us/articles/360057971913

    Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

    0

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