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DVD Burn- Video is black and white and slanted

Commenti

12 commenti

  • Real CS

    We are aware of this issue. Our engineers are investigating this issue. We will let you know when it is resolved.

    0
  • John Quinton

    I am having the same issue. Windows 10. RealPlayer(tm) (win32) Version 18.1.16.215. DVD Burner Plugin 18.1.12.206.

    All videos are MP4 format. Videos play fine with media player but 5 of 24 videos are black and white and slanted. Second attempt resulted in same 5 videos slanted, black and white. The last batch of 22 videos I burned on 10/2/18 seemed to work fine. No changes to system since last burn except suggested RealPlayer updates.

    Looking forward to update and fix.

     

    0
  • Real CS

    John,

    Have you tried to reinstall RealPlayer?

    Please follow the instructions from the below link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

    Please note: If you have any playlists created, you will have to recreate them.

    1
  • John Quinton

    Yes. I followed instructions provided, removed RealPlayer and reinstalled and the same issue remains with the same videos.

    0
  • Real CS

    We sent you an email. We'll take it from there.

    1
  • null null

    I am the one that originally reported the issue. I too am still having the same problem even after installing the latest updates. I tried downloading to a dvd today with the same result.

    0
  • Real CS

    We already sent you an email. Please respond to that and we will take it from there.

    0
  • John Quinton

    While engineers are investigating this issue, is there a possibility to provide download link to version that existed on or before Sept. 2018? I didn't have the issue at that time.

    0
  • John Quinton

    Just checking on status and potential to provide previous version of software per my comment 8 days ago. I also lost the community thread so I wanted to refresh here. Thanks!

    0
  • Real CS

    John,

    Unfortunately, we don't have the older version. We can confirm that our engineers are working on resolving it. We will email as soon as it is resolved.

    0
  • Jane Greene

    I am having the same issue as described above: slanted and no color on the burned DVD. Have you come up with a solution?

     

    0
  • John Quinton

    Hi Jane,

    Sorry you're having video issues.

    Following is the response received from support@realnetworks.zendesk.com which seemed to resolve issue:

    1. Open RealPlayer.
    2. Go to the Library tab, right click on the video you want to burn and click Edit --> Convert.
    3. Choose WMV as the converted file.
    4. Add this converted WMV file to your burn list.

    Hopefully this helps...if not, their customer support is helpful. Good luck!

    0

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