NO Disk Burner Compatible With RealPlayer Could Be Found....

Mike Dellger

• 27 novembre 2018 15:36

 I have a premium account with you. As a result, I am eligible to burn DVDs. I have burned them in the past with no problems. However, over the past two weeks every time I try to burn a DVD from one of my files, I get the following message: "No disk burner compatible with RealPlayer could be found. To burn video clips, connect a disk burner to your computer and restart RealPlayer." I have tried overinstalling the program with no results. I can burn audio CDs with no problem, so RealPlayer recognizes my internal CD drive as it always has. Why should this be happening? I have done nothing to my PC to cause this issue.I'm paying a monthly fee to have RealPlayer; I expect all facets of it to work. Please advise.

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  RN Support

  • 29 novembre 2018 01:41

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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  Mike Dellger

  • 29 novembre 2018 19:08

  I did everything you recommended. I still get the same message above regarding no disk burner being compatible with Real Player. My Real folder says it was created on May 4, 2017. I cannot delete the folder because it says there is still a file open. I have no idea where this open file would be. I have considered uninstalling everything REAL with Revo Uninstaller. Would you recommend that I do that? At this point, it is impossible for me to do a clean uninstall. Please advise. Thanks.

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  RN Support

  • 5 dicembre 2018 04:43

  Yes, you can uninstall using Revo or you can restart your computer and then delete the folders. We have also sent you an email. We'll take it from there.

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