Cannot sign in to private section

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• 16 gennaio 2019 04:00

 Trying to create a pin number for private items. After creating this number it asks to verify account. I have used my email and password for my account but it is rejected. 

Please Help    Thanks - Harry Ellor

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  RN Support

  • 16 gennaio 2019 22:56

  Please follow these steps. (Circled areas in the screenshot below)

  1. Create a PIN / Re-type PIN

  2. Enter your email address and password associated with your RealTimes plan

  3. Click OK

  

  Please let us know if this is what you already tried and still unable to sign into your Private mode.

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  Lee Rainey

  • 4 maggio 2020 15:23

   I have put in new pin number, put in my email address and my password.

  I clicked okay and was taken back to CREATE your Pin numerous times.

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  RN Support

  • 5 maggio 2020 20:13

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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