Recently when I open Realplayer either regularly or as 'run as administrator" it will open but freezes instantly. I have to start the task manager to close it.
I can go to my videos in my computer library and right click 'open with', choose realplayer and it will play the video. I can then click on my library, and most other functions. The second I click on burn, it freezes. Again the task manager is needed to close. Other times any function request will automatically freeze it.
I have uninstalled and re-installed countless times already. By the way, your support could use an email or phone number. Both numbers that I tried either disconnect or don't give proper help guidelines. Very bad customer service!