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Unable to Download Videos on YouTube -- AGAIN

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22 commenti

  • RN Support

    We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

    1. URL of the video you are unable to download.

    2. Which web browser are you using to download videos?

    We are able to download all videos in our lab so having this information will help us to identify the issue.

    0
  • Wendy Mcgowen

    Same thing here - it was working and now it isn't. You can't download any videos from youtube - try this one:

    https://www.youtube.com/watch?v=kuLVK0ZbfW0&t=

    "No videos to download on this page"

    It happens with both videos that you can't save to a playlist (which is annoying enough as it is) and videos that you can. I've tried both Chrome and IE (or whatever Microsoft calls it now), as well as the Realplayer app directly.It will play in the app, but fails to download.

    1
  • RN Support

    Can you also provide us with the following information:

    1. Open a Windows Folder.
    2. Go to C:\Program Files (x86)\Real\RealPlayer.
    3. Look for a file named videodl.exe.
    4. Right click on this file and click Properties --> Details tab
    5. Please let me know what the file version reads as? 

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  • Wendy Mcgowen

    2019.7.30.0 (on my system at work - I'll have to check my personal laptop when I get home).

    So is this an "I need to upgrade" thing? I just tried to upgrade and got this:  "The software update 'Update to RealPlayer with RealTimes' could not be verified as authentic. Please check your computer's clock ... ".

    Error code: RUP_BAD

    What the heck?? There's nothing wrong with my clock...

     

    0
  • JT null

    You asked the version.  Mine says Original filename: youtube-dl.exe

    Is that helpful? 

    Thanks.

     

     

     

    0
  • JT null

    Btw, I have tried Firefox and IE and experienced the same thing on both.

    0
  • RN Support

    Wendy,

    It appears that you are on a very old version on this computer. Since you are seeing an error (Bad_Rup) when you update RealPlayer, we would like to take a look at it. We sent you an email. We'll take it from there.

    0
  • RN Support

    JT,

    Please look for a file named videodl.exe.

    1. Right click on this file and click Properties --> Details tab
    2. Please let me know what the file version reads as? 

    0
  • JT null

    I told you what it said.  Please refer to that.

    0
  • JT null

    Wait, I did give an answer above.  Please refer to that.  I also posted another comment that is not showing giving a bunch of links to videos that didn't download.  Not sure what happened to it.

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  • RN Support

    JT,

    The version number should be 2019.11.5.0. Your information is missing that, hence we are requesting this information.

    0
  • JT null

    Yes, the date also shows

    File version: 2019.8.13.0

    Sorry.

    0
  • JT null

    but it was  modified on 11/9/2019.

    0
  • RN Support

    JT,

    It appears that you are on a old version.

    Please follow the instructions from the below link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

    Please note: If you have any playlists created, you will have to recreate them.

     

    0
  • RN Support

    Wendy,

    You could also try this in the meanwhile.

    Please follow the instructions from the below link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

    Please note: If you have any playlists created, you will have to recreate them.

    0
  • JT null

    Back when the modification occurred, I had trouble with logging on.  RT told me to reinstall it which I did. I can't recall if that happened in August but I think it was more likely in November which reflects the modification date.

    0
  • RN Support

    JT,

    If you are having trouble reinstalling RealPlayer, please let us know.

    0
  • JT null

    I hear what you're saying but let me ask this.  Do we have to reinstall this crazy program every time it updates?  This is becoming annoying with constantly reinstalling this program.  I'm tempted to move on to a different program.  How many times are we supposed to be reinstalling (with a clean uninstall)?  It's goofy!@

    0
  • RN Support

    We apologize for the inconvenience. Every time websites make changes to their technologies, they don't necessarily inform us and they are not expected to do so. So when the video formats hosted on their websites change, we will have to redesign our Downloader and make it compatible. 

    This is the reason we send out updates frequently. In some cases, the updates fail and most cases it successfully installs. This is PC dependent. 

     

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  • Sherman Leonard

    I tried to get to c:/programfiles(x86)/real/rea/player right check on videadl and click propertiea and then the detail tab so I could download vedios to my real palyer

    0
  • RN Support

    Sherman,

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    0
  • Don Glover

    I am experiencing this issue on a fresh install of real player.
    videodl.exe version 2020.7.28.0
    64 bit
    Occurs on Chrome, Edge, and IE.

    0

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