Paid for the $25 plan and have a receipt and it still shows i need to upgrade

Norah Manuel

• 28 marzo 2020 20:31

So are you guys just going to keep my money and then try to tell me I need to pay again? Because I have a receipt showing I paid for one of the plans but it's not showing up on myreal player

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  RN Support

  • 1 aprile 2020 00:33

  We don't see a paid account under the email address used in this post. Do you have an alternate email address used to purchase RealPlayer? Please note: We have RealPlayer Downloader Express and RealPlayer Plus as the paid versions. Downloader Express is a step down version RealPlayer Plus. To learn more about the differences, please click the link below.

  https://customer.real.com/hc/en-us/articles/360034009533-Difference-between-RealPlayer-Free-Downloader-Express-and-Plus-versions

  That being said, you will need to sign into RealPlayer with the email address used to purchase the product. Signing will activate your paid features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

   

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