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Unable to download from YouTube

I paid for Real Player premium.


I've tried the fix to clear my browsing history but it still doesn't work.  Closed all windows, shut down, restarted, and still doesn't work.  This happened once before.  I think clearing browsing history fixed last time but not now.

Please let me know a fix.  It seems that I'm not the only one with the same problem.



Bobby Riddle

Bobby Riddle

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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download? Lastly, please let us know if you are using a web browser or RealPlayer's web videos tab to download videos?

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