Downloader express not working paid 24.99

null null

• 30 agosto 2021 07:59

Paid for downloader express but not working on my laptop

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  Real CS

  • 31 agosto 2021 18:27

  First, please make sure you are signed into RealPlayer. Signing into RealPlayer will activate your Downloader Express features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  Lastly, we see that you purchased RealPlayer Downloader Express v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Downloader Express features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Downloader Express features.

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  Dharam Singh

  • 4 gennaio 2022 22:14

  have you gotten any resolution?

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  Real CS

  • 10 gennaio 2022 16:56

  We will not be making any more updates to RealPlayer v.18 as it has reached the End of Life support.

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