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Re-install Real Player Plus 16

Dear Sir:

Kindly help me re-install my Real Player Plus v16, and Speedbit Video.  I reformatted my computer so that these programs were deleted.  My order number is below

Order Number :

4004726841


Additionally, attached is a record of my purchase order of Real Player Plus, and Speedbit video:

Thank you for your purchase from RealNetworks.

This email contains important information regarding your purchase. Please print or save this email for your records.

 

Order Number :

4004726841

Order Date :

12/05/13

   

 

Quantity

Item

Serial Number

Price

Total

1

RealPlayer Plus v16

--

44,99 €

44,99 €

 

RealPlayer Plus v16
RealPlayer Software

--
--

 

 

44,99 €

44,99 €

     

1

Speedbit Video Accelerator Premium

Vxxxxxxxxxxxxxxxxxxx

15,99 €

15,99 €

 

Sub Total

60,98 €

Shipping

0,00 €

 

Total

60,98 €

 

 

Billing Information

Ricardo Tuason 
xxxxxxxxxxxxxx 
xxxxxxxx

 

 

Global Technical Support and Customer Service from RealNetworks

The Global Technical Support and Customer Service web site is available at:http://service.real.com. At this site you will find answers to frequently asked questions as well as hours of service, service phone numbers in both the US and Europe, and extensive Technical Support and Customer Service information.

If you need support for a 3rd party product that RealNetworks sells but does not develop, please go to: 
http://www.real.com/accessories/help/techsupport.html

 

Thank you again for your purchase!

Sincerely,

RealNetworks 
http://www.real.com/

 Many thanks,

Ricardo F. Tuason

Ricardo F. Tuason

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Customers who purchased RealPlayer 16 Plus can continue to enjoy their Plus features at no extra charge when we released RealPlayer Cloud but in the new RealTimes these features are available only with a Premium or Unlimited subscription. Therefore you are unable to access the Plus features like burning DVD. This is why you are getting the free version of RealPlayer. To know more on pricing and features, please click this link: http://www.real.com/realplayer_pricing

If you still wish to reinstall the previous version RealPlayer 16 follow the below link:

http://cache-download.real.com/free/support/win/RealPlayer16.exe

Before installing RealPlayer 16, make sure you uninstall (alone) any existing version of RealTimes by following the link:

https://customer.real.com/hc/en-us/articles/204040013

After downloading the free version, sign in to access the Plus features of the player: To do so click the link below:

https://customer.real.com/hc/en-us/articles/204040653

Note: Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.

Regarding Speedbit Accelerator, please refer to this article:

https://customer.real.com/hc/en-us/articles/204039493 

 

Viswanathan S 0 票
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