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CAN'T SIGN IN TO REALPLAYER PLUS

Customer Support,

I bought a lifetime(?) realplayer plus several years ago and just the other day i tried logging in (to make it go from reaplayer sp to realplayer plus but it says i need to re-enter my email and password despite the fact that my email and password have not changed.  here is a screengrab of my receipt of the purchase of realplayer plus.

http://www.imagebam.com/image/66d428524472715

i use Firefox (in case you needed to know this).  can you help me with this please?

dj************om

David Black

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We no longer offer any support for RealPlayer 15, 14, SP and 11 (for Windows), 10.5 and 10 (Windows and Mac). 

Check this article for more information: 

https://customer.real.com/hc/en-us/articles/204039423

I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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