Real Downloader cannot download videos from web

INDRASIS MAZUMDAR

• 2017年01月08日 11:43

Hello!

I tried the free upgrade to the latest Real Times / Real Player but the Real Downloader attached to it was unable to download videos. So I switched back to Real Player Cloud which has the older version of Real Downloader. But this does not function too.

I searched "Help" and tried to manually update Real Downloader through command prompt but failed again.

Please fix my problem or else send me the link to download the hassle free Real Downloader to enjoy my videos.

Thanks & Regards - Indrasis Mazumdar

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  Naga

  • 2017年01月08日 18:01

  To resolve this issue, please follow the steps provided in the below article:
  
  https://customer.real.com/hc/en-us/articles/235180047

  If that doesn't help, I suggest that you download using the alternate download method by consulting this article:

  https://customer.real.com/hc/en-us/articles/204040643
  
  If you are still unable to download videos, please provide the following information:
  
  • Is this happening to all videos, on all sites or just with a particular one? If the problem is with a particular video, please include the URL from which you're trying to download.
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

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  INDRASIS MAZUMDAR

  • 2017年01月09日 05:55

  Thanks for your response. Answer to your queries

  • http://www.xerotica.com/channels/
  • RealPlayer Cloud (win32) Version 17.0.15.10 Helix Powered Distribution R90ENSUP
  • Windows 10
  • Norton Security installed

  Please note that in spite of Windows 10/Norton Security the videos could be downloaded earlier easily. I just thought the free upgrade to Realtimes in 2017 would be better, but as explained above the same was not compatible when I decided to go back to Real Player Cloud that this problem started,

  Looking forward to a solution - Thanks for your support

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  Arvin

  • 2017年01月09日 15:59

  We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions. 

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We always recommend using our most current version, which you can download here. The most current version is RealPlayer with RealTimes, available for customers on Windows 7 and higher (or Mac OS X 10.10 and higher).

   

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  INDRASIS MAZUMDAR

  • 2017年01月10日 07:25

  I tried Real Player with Real Times but it just did not work. Problem is with the Real Downloader in Real Player Cloud. When copying the web link to the "Download a video from a web link" window the message says "Searching for your video" thereafter "RealDownloader has stopped working" message appears.

   

  This was working fine until a few days back when I downloaded Real Player with Real Times . Your reply is not good enough.

  "We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions. 

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We always recommend using our most current version, which you can download here. The most current version is RealPlayer with RealTimes, available for customers on Windows 7 and higher (or Mac OS X 10.10 and higher)."

  I think the Real Downloader version in RealPlayer with RealTimes is distorting the older versions. Please restore the Real Downloader of RealPlayer Cloud, RealPlayer 16 to its original version.

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  Viswanathan S

  • 2017年01月10日 20:09

  As mentioned earlier, we are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions. 

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We always recommend using our most current version, which you can download here. The most current version is RealPlayer with RealTimes, available for customers on Windows 7 and higher (or Mac OS X 10.10 and higher).

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  tyler wheatley

  • 2019年04月29日 04:02

  Same with me I Tried the same Thing But Nothing Works Please Help Me Out Here Thanks & Regards Tyler Wheathey

   

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  RN Support

  • 2019年04月29日 20:45

  Tyler,

  We have resolved the Downloader issue.

  Please follow these steps to have your Downloader work again.

  1. Open Internet Explorer
  2. Click Settings and open Internet Options
  3. Click the Advanced tab and hit the Reset button
  4. Close Internet Explorer

  Once you are done resetting your Internet Explorer, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC
  4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)

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