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Realplayer

Your order No: 40064793737 dated 08/31/14 I purchased Real player plus.

On 20/06/17 under order No: A-S00073543 I paid GPB17.50 to upgrade

Now under Real player the plus disappeared

It is only Real player Time

Can you please explain to me. Many thanks

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Hello,

Let me explain: When you originally purchased RealPlayer Plus, you purchased RealPlayer 16, which was a one-time charge. Each version (RealPlayer 18, RealPlayer 16, RealPlayer 15, etc.) is considered a separate product--so with that purchase, you received updates and support of that version for no additional fees or hidden charges. However, we are no longer updating or supporting that version.Previous versions are no longer available for download.

For customers on Windows 7 and higher, we are now offering RealPlayer Plus version 18. This product offers additional features not included in previous versions. If you want RealPlayer Plus version 18 with the additional features, it requires a purchase. For more information about the Basic and the Plus features, go to: https://customer.real.com/hc/en-gb/articles/204039343 

Please also see: https://customer.real.com/hc/en-gb/articles/204039973

Maria
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