To resolve this issue, please follow the steps in this article:
If this does not resolve your issue, please provide the following information:
• Are you trying to access PC or Cloud videos?
• Did you try login with https://realtimes.real.com? What is the outcome?
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
The more specific you are, the better I will be able to assist you.