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Recent email re changes

Not sure that I have ever used RealTimes, how can I be sure that I will not lose files by Feb 28 if I do nothing?

Patrick Donnelly

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The email you have received has to do with the Cloud storage space that comes with a free RealTimes account. RealPlayer Free - cloud storage will be discontinued under this plan. If you're currently using storage under the free plan, you can download a copy of these files before February 28, 2017. Please note that any files remaining after that date will be removed and no longer accessible. This will not impact the videos stored on your computer.

If you are not interested in upgrading and you don't want to lose any of your Cloud content, please download the files to your computer: Please use the download tool by following this article: https://customer.real.com/hc/en-us/articles/115001641267

Note: You can log into https://realtimes.real.com/account#login and click your name on the top right to view the used cloud space.

Naga 0 票
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I need to keep all of my "FREE" account things which includes
some original downloads and some on "CLOUD" ...please
I don't want to lose these...how do I keep these?
2/15/2017 Christi Weiland  cwxxxxxx@xxxxxt
Tel: 9xxxxxxxx5 evenings CST
Christi Weiland 0 票
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Hi Christi Weiland,

The email you have received has to do with the Cloud storage space that comes with a free RealTimes account. RealPlayer Free - cloud storage will be discontinued under this plan. If you're currently using storage under the free plan, you can download a copy of these files before February 28, 2017. Please note that any files remaining after that date will be removed and no longer accessible. This will not impact the videos stored on your computer.

If you are not interested in upgrading and you don't want to lose any of your Cloud content, please download the files to your computer: Please use the download tool by following this article: https://customer.real.com/hc/en-us/articles/115001641267

Note: You can log into https://realtimes.real.com/account#login and click your name on the top right to view the used cloud space.

I wanted to let you know that we have edited your original post to remove your email address and phone number to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

Viswanathan S 0 票
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