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CD/DVD burning

Hi!

I have real player cloud plus version 17 installed on my desktop computer. I have just tried to install the program on my new laptop, and I'm not getting the same features -- the CD/DVD burner feature is disabled. I have tried all your trouble-shooting suggestions, not only for installing real player cloud plus version 17, but also for accessing the features, but I'm getting nowhere. Will you please assist me?

Best regards

KW

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I have sent an email to both of you. Please check your mail boxes.

Virgilio
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i bought this program I cannot burn my DVD keep saying unknown file so please help

Juanita Perez 0 票
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I am Samuel sanders. I work with naga and shamra. a lot. but I for got how to reach them. I know u can,t call any more.can u please have them to call me or send me an email. they both know me very well.there is 2 more I can,t call their right now. please help me to  locate them or some, I need to get my cd burner going. thank u.

samuel sanders -1 票
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Most probably one of the files you are trying to burn is corrupted. Before, we come to that conclusion, please, follow the steps below:

A) Re-install RealPlayer as described below:

https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

B) After re-installing the program, make sure the file you want to burn can be played with RealPlayer. Try to burn only one playable file.

C) If the issue persists, convert the file to wmv format and try to burn the converted file. Here is how to convert:

https://customer.real.com/hc/en-us/articles/204042083

Virgilio 0 票
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Unfortunately we are no longer able to offer phone support. Please follow the instructions provided in the community.

Virgilio 0 票
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