It has been a few months now that I am unable to trim my music. When is this going to be corrected. Again; I am reiterating that I am not getting my monies worth when I purchased real player. I've heard enough about technicians are working on it. When will it be fixed is what I would like to know. A specific timeline would be sufficient. I've been reading other posts and NOT ONCE was a specific question answered without tap dancing around the issue. Please advise!
Hello,
The issue is still being examined.
Currently, we don't have any official information as to when a fix is expected.
As soon as we have an update on the status of this issue, we'll email you to let you know.
We're sorry for the inconvenience and want you to know that we appreciate your business.
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My trimmer does not work.....can you please give me an update on the problem
Hello,
We're aware of this trimming issue.
As soon as we have a solution, we'll inform you via email.
We appreciate your business.
This feature has been unavailable for at least 3months, and in the meantime I have been accumulating a pile of CDs that I Can't do any work on, as I need to be able to trim the tracks. Do you know of any other companies that offer audio trimming, as this issue is becoming more and more frustrating. Or am I stuck with having to wait for Realplayer to come up with a solution. I don't particularly want to close down RP as it has some other useful features. But I may need to start looking elsewere, I can also see that there are a few other customers having the same problem, and I think it started when I allowed the updates around April (Not exactly sure of the date, but it was the last lot of updates)
