We are aware of the issue you're describing and our technical department is looking for a solution. Once we have an update on the status of this problem, we'll email you to let you know.
We apologize for the inconvenience caused and appreciate your patience.
Let us know if you have additional questions.
Unable to trim MP3 audio files
I can see the Trimmer - I can bring it up on screen and I can see the audio file in the trimmer (by clicking the music note) but I can't start the audio file playing, If I click on the red line (or the orange start line) to move it to where I want the trim to start it shoots back to the beginning. Clicking on the arrow in the green circle does not start the audio file playing. Nothing seems to work on it.
When I try to trim an Audio file, the Video Trimmer appears on screen. If I try to use the audio trimming feature via the Video trimming device I get either a 5 second gap or it chops off the beginning of the file I am trying to trim.
When is the Audio Trimmer going to be made available again?
This problem started after the last updates/upgrades were installed. My wife didn't take the updates/upgrades and the Audio Trimmer on her computer is still working normally.
I have had this problem for about 3-4 months, and reading a few of the other customers remarks it seems as if I am not the only one having this problem.
When I first made you aware of this fault, I was given the assurance that your Technicians were working to find a solution.
Have they got any idea how this problem can be resolved?
Unfortunately, we still don't have a solution for this issue. Once this issue is fixed, we'll notify all affected customers.
We apologize for the inconvenience.