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Plan Changes

 In reference to the email about changes from February 28th , I Quote "

If you're currently using storage under the free plan, you can download a copy of these files before February 28, 2017. Instructions on how to download are available here. Please note that any files remaining after that date will be removed and no longer accessible.

 

As a qualifying user, you're eligible for a one-time upgrade offer to a new plan before February 28, 2017, as follows:

 

RealPlayer Plus - includes all advanced features (including HD Streaming, DVD burning, Private Videos, Music Cleaner, Enhanced Audio Controls and more), plus 1GB cloud storage.

 

Save 50% when upgrading to RealPlayer Plus - pay only $24.99 ($49.99 after offer expires).

 There is no information explaining if this offer is a one off fee, or if it is an annual fee, ot if the upgrade has an expiry date.

Please issue another email explaining this as I am sure I am not the only one with QUESTIONS.

And by the way, I tried using the reply address on the email and it bounced back to me TWICE

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We want to inform you that RealPlayer Plus 18 is a one-time fee and it is considered as a separate product -- so with that purchase, you will receive updates and support of that version for no additional fees or hidden charges. 

Arvin 1 票
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What then is the difference between the Free RealPlayer Plus 18 Downloads I see on the internet and the paid versions on offer ?????????

null null 0 票
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I accepted this e-mail offer but am not receiving my premium upgrade. my Order Number is A-S00057338. Realplayer please do your job and upgrade my account. I paid $24.99 through Pay Pal but when i go to my realplayer account it shows Free.....PLEASE UPGRADE MY PREMIUM ACCOUNT!  

Belia martinez 0 票
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I accepted this e-mail offer but am not receiving my premium upgrade. my Order Number is A-S00057338. Realplayer please do your job and upgrade my account. I paid $24,99 through Pay Pal but when i go to my realplayer account it shows Free.....PLEASE UPGRADE MY PREMIUM ACCOUNT!  

Belia martinez 0 票
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Belia, as noted in our email responses and another community thread, please sign in to RealPlayer to activate the premium features you paid for. Click the RealPlayer logo in the upper left corner, select Sign In, and sign in with your email address and password.

RealNetworks Knowledge Base 0 票
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