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Updated Drivers

 Every time I try to Burn a DVD it says  "The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem."  I need to download current drivers, then I go to check for updates and it says I have the latest available software from real.  What do I do?  How can I fix this problem? Oh yeah, can you give me a phone number where I can talk to someone when I want to?  I promise I won't use it unless I can't fix my problem or absolutely have to. Thank You, David. xxxxxxx

David Rice

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A) For the DVD burning issue, please re-install RealPlayer as described here: https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

Now activate the Plus features. To activate the Plus features, you should sign into the RealPlayer software. If you are already signed in, please sign out and sign back in.

Sign out of RealPlayer:

  1. Open RealPlayer.
  2. Click the RealPlayer logo at the top left corner.
  3. Select "Sign out" from the drop-down menu.


Sign into RealPlayer:

  1. Open RealPlayer.
  2. Click the RealPlayer logo at the top left corner.
  3. Select "Sign in" from the drop-down menu.
  4. Sign in with your email address and password.


B) Try to burn a DVD, if the issue persists, install the K-Lite codec and then try to burn again:

http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

 

C) Unfortunately we are no longer able to offer phone support.

 

Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

Virgilio 0 票
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